WeLivingRoom ships all around the globe, covering North and South
America, Europe, Asia, Africa, Oceania, and so on. Along with the largest
and most trusted global courier delivery services, such as UPS, FedEx, and
USPS, we ensure that your package arrives at the destination safely.
Do I Need to Pay For Shipping?
Usually free delivery is available in most areas.
If your area is a remote area, our team will contact you after you place the
order to confirm the shipping surcharge before starting to process the
order.
What Countries or Regions Do You Ship To?
Regions currently available for shipping.
North America:
United States
Canada
Mexico
Europe:
Germany
Sweden
United Kingdom
France
Netherlands
Portugal
Switzerland
Slovakia
Spain
Italy
Greece
Asia:
Japan
Singapore
Oman
Qatar
United Arab Emirates
Saudi Arabia
Hong Kong
Oceania:
New Zealand
Australia
How to Estimate the Delivery Date?
Pre-Order: You can find the Estimated Delivery Date
instructions on each product page.
Post-Order: Visit the order link in the order confirmation
email we send for the latest order status. We will send you a shipment
notification email with tracking information once we have shipped your
order.
Please note:
-
If you need Expedited Shipping Service, please contact our
Customer Service.
- Deliveries are not typically made at weekends or on holidays.
How to Track the Package?
Once an order has shipped out, we will send you a Shipping Confirmation
email that includes the tracking number and the carrier. Just go to the
carrier’s website and use the tracking number to track your package.
You can also use the email address and order number via website "Track Order via Login" or "Track Order via Order ID" to
check the tracking information.
Should I Pay Taxes?
While additional taxes are generally not applicable, it’s important to note
that specific categories of items may be subject to state taxes. If mandated
by your state, we are obligated to collect sales tax on relevant items.
How Does Shipping Work for Oversized Items?
Oversized items are large products including most furniture, bathtubs, sofa,
bed, TV-cabinet, big table sinks etc that must ship by Freight Outside Home
Delivery Service due to size or weight.
Delivery of oversized items is limited to the first accessible dry area
outside the home. The truck driver is responsible for delivering the goods
to the agreed-upon location. Customers are required to provide their own
warehouse equipment for unloading, or arrange for additional assistance from
capable adults to transport the items into their homes.
Carrier will call you 24-48 hours prior to delivery to arrange a delivery
time that will vary depending on the freight carrier’s schedule. Whatever
information you can give during the phone call will be given to the driver
to make the delivery easier for them and for you.
Inform the carrier if you have any circumstances that could affect the
delivery (additional fees may apply):
-
Very narrow driveway
-
Dead-end street
-
Ferry for island locations, etc. (fees may apply)
-
The driver will need to park in a particular place
-
Delivery to a side door or garage entrance
Under what circumstances do I need to pay additional shipping charges?
Additional delivery charges may apply under the following circumstances:
-
Requesting a change of delivery address after the shipment has been
dispatched.
-
Failure to accept delivery within 5 business days of the initial
delivery attempt by the shipping company may result in daily storage
fees.
-
A second delivery attempt is necessary due to customer non-compliance or
rescheduling, requiring payment for the second delivery.
-
Abandonment of goods will incur a disposal fee for waste management.
What Should I Do When I Received a Damaged Item?
-
Upon receipt, please kindly sign the word “damaged” on the proof of
delivery (for freight shipping) and inspect your purchase and notify us
of any missing parts, faults, damage or incorrect items immediately.
-
Please kindly keep the original packaging, which is essential. You are
advised to contact our customer service within 48 hours of receiving
your items if there is an issue with the product. such as the lights not
working when fitted, faucets leaking while installed, and damage to
furniture after opening, please make sure to take some pictures or a
quick video demonstrating the problem. Providing pictures of the
product, the packaging and the labels on the outside will allow us to
greatly speed up the process for you.
-
All product issue inquiries may need to inform us within 14 days of
receipt along with the three types of pictures mentioned above,
otherwise, after-sales inquiries after 14 days of receipt might be
affected negatively due to uncertain factors outside of the time frame.
-
Please note that we do not cover the repair fee if unauthorized handyman
services were hired.
-
For orders with fragile items like marble tabletops, bathtubs, ceramic
sinks, etc., please inspect the contents upon delivery and record an
unpacking video. If any damage occurs, contact our customer support
immediately. We’ll expedite returns/exchanges for a quick resolution,
minimizing any inconvenience.
What If My Order Shows as Delivered But is Missing?
There are a few steps you can take, better within 24 hours after your item
shows as delivered:
-
Confirm your shipping address.
-
Check mailbox and other entrances to your home.
-
Check if someone else from your household or a neighbor accepted the
package.
-
Check around your home for delivery attempt notice.
-
Contact the carrier (FedEx, UPS, etc.) with your tracking number to
start a claim.
-
Sometimes carriers communicate delivery prior to arrival, so we suggest
waiting 24 hours.
If it has been 24 hours or more since the delivery notification and you
still haven’t received the product, please contact our customer service
and provide the claim number for additional assistance. If the shipment
is confirmed “missing”, we are responsible for re-shipment or refund
according to your preference.
All missing item inquiries may need to inform us within 3 days of
receipt, otherwise, after-sales inquiries after 3 days of receipt might
be affected negatively due to uncertain factors outside of the time
frame.
Can I Change My Shipping Address After Placing an Order?
Carefully review your shipping information for accuracy before submitting
your order. Once an order is placed, shipping address cannot be changed
online. When you need, first of all, please check the status of your order.
Pending: You can just leave it alone and place a new order.
Shipped: It depends on the carrier’s service. Some carriers
offer address change service by charging additional fee. With all of this in
mind, we still do understand that sometimes you want to ask us to try, so
you may contact Customer Service to check the possibility. Note that country
cannot be changed, success or not depends on carriers, additional address
change fee will be at customer’s expense.
If unfortunately, the carrier who delivers your order doesn’t offer address
change service, please manage to receive your order at the original shipping
address or directly contact the carrier to seek assistance. If the address
is totally invalid, package may be destroyed or returned to sender. In this
situation, you will be charged a penalty that may include, but not limited
to extra shipping charges and handling fees.
Changes are not guaranteed until you receive a confirmation from our
customer service.
Do You Ship to Multiple Shipping Addresses?
Each order allows for the specification of only one shipping address. If
you’re purchasing multiple items and wish to have them delivered to
different addresses (e.g., buying an item for yourself and another as a gift
for a friend), it’s necessary to make separate purchases for each item. This
ensures that each item is shipped to the desired address accurately.
Do You Ship to PO Boxes or APO/FPO Military Addresses?
Sorry, at this time we are unable to ship to PO Boxes or APO/FPO military
addresses, so customers need to provide a street address. If a PO Box or
APO/FPO military address is provided, we will contact you for confirmation,
it will delay shipment of the order.
What Should I Do If There is a Serious Delay with My Shipment?
Please contact both the carrier and our customer service to investigate. If
it is confirmed there is an exception (i.e., package lost) or delay will
still last for a considerable time, we are responsible for re-shipment or
refund according to your preference.
Seats Up To : 9
Toss Pillow Included : YES
Assembly : Fully
Warranty : 1 Year Limited
Ted D. –
I am obsessed with my sofa! I was veeery nervous to order such a big piece of furniture without seeing it in person but went with my gut feeling and ordered this beautiful sectional sofa. Beyond happy with it, all my friends adore it. It was perfectly packaged, everything was in good condition and assembly was very easy as long as you have one more person to help. It is modern, young and elegant.
Kitty –
Wow, this is such a beautiful coffee table. I liked it when I ordered it but in person it’s so classy. I got this for my living room and it makes a statement. I just love, love, love it I recommend this to all people who wants a lovely piece for there home. Love it!!
Christine H. –
We like our sofa. It fits perfectly in our new house. Loved it at first sight on the website. The color is exactly like the picture. It is big enough for my boyfriend to lay down all the way and enough room for me on the chaise part.
Janet S. –
I love this couch! Very soft and has held up very well to spills, food, toddler messes, etc. I do wish it were a little deeper, but for my purposes it’s perfect.
Madge A. –
I love this piece. Bought it about a month ago. I live in an apartment and have four children and it is well used but still looking great highly recommend it.
Salome H. –
This was just what I needed, and most importantly, my dog loves his little end spot and my hubby thinks his spot is comfy, too. Material is very soft. I did spray with a fabric protector.
Carlos –
The delivery of the sofa was perfect, the assembly a bit more delicate (it really takes two), the result is in line with our expectations: a sofa with a sober, elegant, comfortable design.
Grover S. –
I love the quality and the look of this sofa. I’m pretty picky about the styling quality of my home. This one is as good as described.
Rod N. –
Absolutely Love the material can tell it is durable and will last us many years! Pretty comfy too. Highly recommend this piece. Delivery team was awesome too.
Walter J. –
Arrived in only 3 weeks which is really fast during the pandemic. Very happy with the quality and material. It looks expensive and the material is soft! Just perfect and it was very easy to put together.
Elisabeth –
the sofa is even more beautiful in real life with a very comfortable seat, a beautiful fabric and such a contemporary design: I love it!
Doreen R. –
We love it! The color is perfect and all the reviews were spot on. They very much helped me make this purchase!
Joseph –
Excellent, size as expected and very good material. The shine on it is impeccable, I really appreciated the assembly as well.
Agatha R. –
Love this couch. Great fabric, perfect size. Modern and elegant. Looks charming in the center of my living room.
Madra –
Love this couch. It’s beautiful and exactly as pictured. It’s too firm, but definitely sturdy and good quality.
Delia L. –
Live this seat. Gives my hall a bright look. Very soft and perfectly designed. Easy install and very solid.
Diana –
I love that luxury and fantastic feeling, so so so beautiful and strong quality! I recommend this item!
Marie –
Very nice appearance and design. consistent with the description. although not yet in use, very satisfied with this purchase
Melissa C. –
This is very beautiful ! & very elegant adds space to my place and looks soooo luxurious !!
Daniel –
Fantastic! Just goes well with everything you could have. Seems really durable as well finger crossed.
Myriam –
Great sofa, it is very comfortable and pleasant, you don’t want to leave it anymore.
Jean –
The piece looks amazing. The delivery process was very pleasant experience. They were very professional and on time.
Evangeline B. –
Love it! Just what we were looking for, delivery team was super professional and nice.
Harlan H. –
My husband and I love it! So modern looking and comfortable.
Yoda –
My furniture is absolutely beautiful It is more than I imagined it to be.
Pierre E. –
Nothing to say, superb sofa, very comfortable and very serious company!
Dora R. –
Love this couch, easy assembly, great size, and perfect color
Nancy J. –
Added some throw pillows and it made the couch perfect!
Yvette B. –
Great couch with lots of room. Very comfortable and fits great in my home!
Paula –
Gorgeous faux marble that is sturdy and looks awesome.
Nahilla –
As others said, this is a fabulous deal. You won’t be disappointed.
Marvin –
Great item for the living room. Modern and trendy look.
Verna L. –
Really love the way it’ll. And it comfortable
Anna L. –
I had a small issue and it was resolved quickly! Beautiful couch and perfect for my room. Very comfortable!
Teddy –
Great and modern looking coffee table. Very elegant
Lilith W. –
I love my sectional, good quality and sleek.
Jesse –
I love it. It fits perfectly in my house!!!!
Susan –
Absolutely stunning and amazing quality!
Ursula A. –
Stunning! Keeps firm and shape.
Thea –
It’s beautiful and looks perfect!
Gloria S. –
Makes a nice addition to the living room.
Maria B. –
looks just like picture! beautiful!
Maud C. –
I love it’s sturdy and a beautiful color thanks
Audrey J. –
Very nice couch. It is big and just as described. The seat cushion is firm, but comfortable.
Lee B. –
Very comfortable couch!! I love it.
Edna –
Table looks like a high end piece of furniture. It is absolutely stunning in our living room!!
Elsie –
Looks amazing in our family room!!
Victoria D. –
Great delivery. They were professional, friendly and very helpful.
Mona H. –
The couch is nice! We’ve had it for roughly 1 months now and it’s holding up. The color is pretty and vibrant.
Lillian I. –
Great furniture. Excellent delivery.
Maggie L. –
Couch is perfect. Great price for value
Simona I. –
This was affordable, nice and firm for a good price!
Raewyn –
Very nice looking!
Princess G. –
Is there a way I can get this in off white, cream or ivory color. I so much love this sofa
Muriel F. –
I think it’s true to the description, pretty comfortable, and a nice sectional sofa for a big home.
Cynthia B. –
This couch is massive! And extremely comfortable.
Chrissie –
Amazing quality. Looks same as in pics. Would recommend to purchase. Only think I noticed is few scratches on the base.
Christian A. –
Sectional looks really good and quality, it’s actually bigger than I thought it was.
Rae V. –
Beautiful safo after i order received quick its really nice.
Lou –
Very Beautiful a little low but still fits my living room
Haley –
Unpacking and assembly were simple and easy. 5 stars to the designers/engineers!!
Xaviera P. –
Came out better than expected. Fast shipping and Easy set up too.
Bayleigh –
Overall I am satisfied with the product. Arrived a few days ahead of schedule.
Lester –
If you like a modern low seating arrangement , this coffee table is going to accentuate the decor very well.
Ronald –
Super sturdy, quality liken great even though it’s not real marble.
Sabrina B. –
Looks just like pic the quility the frabic and the softness is all that !!!
Samantha K. –
I love the look of this modern sectionals! It big and roomy for seatings. The only cons is that after a while when siting and then getting up, it leaves imprints. I hope in time, it’s not a permanent issue.
Xia –
Bigger than I thought it would be! A little hard to put together but very sturdy
Liz C. –
The delivery people did a wonderful job. Sofa is firm but comfortable and you don’t sink into it.
Muriel –
Great quality but I ordered off-white color but it look not exactly like the picture. Anyway it’s great coffee table and great quality