WeLivingRoom ships all around the globe, covering North and South
America, Europe, Asia, Africa, Oceania, and so on. Along with the largest
and most trusted global courier delivery services, such as UPS, FedEx, and
USPS, we ensure that your package arrives at the destination safely.
Do I Need to Pay For Shipping?
Usually free delivery is available in most areas.
If your area is a remote area, our team will contact you after you place the
order to confirm the shipping surcharge before starting to process the
order.
What Countries or Regions Do You Ship To?
Regions currently available for shipping.
North America:
United States
Canada
Mexico
Europe:
Germany
Sweden
United Kingdom
France
Netherlands
Portugal
Switzerland
Slovakia
Spain
Italy
Greece
Asia:
Japan
Singapore
Oman
Qatar
United Arab Emirates
Saudi Arabia
Hong Kong
Oceania:
New Zealand
Australia
How to Estimate the Delivery Date?
Pre-Order: You can find the Estimated Delivery Date
instructions on each product page.
Post-Order: Visit the order link in the order confirmation
email we send for the latest order status. We will send you a shipment
notification email with tracking information once we have shipped your
order.
Please note:
-
If you need Expedited Shipping Service, please contact our
Customer Service.
- Deliveries are not typically made at weekends or on holidays.
How to Track the Package?
Once an order has shipped out, we will send you a Shipping Confirmation
email that includes the tracking number and the carrier. Just go to the
carrier’s website and use the tracking number to track your package.
You can also use the email address and order number via website "Track Order via Login" or "Track Order via Order ID" to
check the tracking information.
Should I Pay Taxes?
While additional taxes are generally not applicable, it’s important to note
that specific categories of items may be subject to state taxes. If mandated
by your state, we are obligated to collect sales tax on relevant items.
How Does Shipping Work for Oversized Items?
Oversized items are large products including most furniture, bathtubs, sofa,
bed, TV-cabinet, big table sinks etc that must ship by Freight Outside Home
Delivery Service due to size or weight.
Delivery of oversized items is limited to the first accessible dry area
outside the home. The truck driver is responsible for delivering the goods
to the agreed-upon location. Customers are required to provide their own
warehouse equipment for unloading, or arrange for additional assistance from
capable adults to transport the items into their homes.
Carrier will call you 24-48 hours prior to delivery to arrange a delivery
time that will vary depending on the freight carrier’s schedule. Whatever
information you can give during the phone call will be given to the driver
to make the delivery easier for them and for you.
Inform the carrier if you have any circumstances that could affect the
delivery (additional fees may apply):
-
Very narrow driveway
-
Dead-end street
-
Ferry for island locations, etc. (fees may apply)
-
The driver will need to park in a particular place
-
Delivery to a side door or garage entrance
Under what circumstances do I need to pay additional shipping charges?
Additional delivery charges may apply under the following circumstances:
-
Requesting a change of delivery address after the shipment has been
dispatched.
-
Failure to accept delivery within 5 business days of the initial
delivery attempt by the shipping company may result in daily storage
fees.
-
A second delivery attempt is necessary due to customer non-compliance or
rescheduling, requiring payment for the second delivery.
-
Abandonment of goods will incur a disposal fee for waste management.
What Should I Do When I Received a Damaged Item?
-
Upon receipt, please kindly sign the word “damaged” on the proof of
delivery (for freight shipping) and inspect your purchase and notify us
of any missing parts, faults, damage or incorrect items immediately.
-
Please kindly keep the original packaging, which is essential. You are
advised to contact our customer service within 48 hours of receiving
your items if there is an issue with the product. such as the lights not
working when fitted, faucets leaking while installed, and damage to
furniture after opening, please make sure to take some pictures or a
quick video demonstrating the problem. Providing pictures of the
product, the packaging and the labels on the outside will allow us to
greatly speed up the process for you.
-
All product issue inquiries may need to inform us within 14 days of
receipt along with the three types of pictures mentioned above,
otherwise, after-sales inquiries after 14 days of receipt might be
affected negatively due to uncertain factors outside of the time frame.
-
Please note that we do not cover the repair fee if unauthorized handyman
services were hired.
-
For orders with fragile items like marble tabletops, bathtubs, ceramic
sinks, etc., please inspect the contents upon delivery and record an
unpacking video. If any damage occurs, contact our customer support
immediately. We’ll expedite returns/exchanges for a quick resolution,
minimizing any inconvenience.
What If My Order Shows as Delivered But is Missing?
There are a few steps you can take, better within 24 hours after your item
shows as delivered:
-
Confirm your shipping address.
-
Check mailbox and other entrances to your home.
-
Check if someone else from your household or a neighbor accepted the
package.
-
Check around your home for delivery attempt notice.
-
Contact the carrier (FedEx, UPS, etc.) with your tracking number to
start a claim.
-
Sometimes carriers communicate delivery prior to arrival, so we suggest
waiting 24 hours.
If it has been 24 hours or more since the delivery notification and you
still haven’t received the product, please contact our customer service
and provide the claim number for additional assistance. If the shipment
is confirmed “missing”, we are responsible for re-shipment or refund
according to your preference.
All missing item inquiries may need to inform us within 3 days of
receipt, otherwise, after-sales inquiries after 3 days of receipt might
be affected negatively due to uncertain factors outside of the time
frame.
Can I Change My Shipping Address After Placing an Order?
Carefully review your shipping information for accuracy before submitting
your order. Once an order is placed, shipping address cannot be changed
online. When you need, first of all, please check the status of your order.
Pending: You can just leave it alone and place a new order.
Shipped: It depends on the carrier’s service. Some carriers
offer address change service by charging additional fee. With all of this in
mind, we still do understand that sometimes you want to ask us to try, so
you may contact Customer Service to check the possibility. Note that country
cannot be changed, success or not depends on carriers, additional address
change fee will be at customer’s expense.
If unfortunately, the carrier who delivers your order doesn’t offer address
change service, please manage to receive your order at the original shipping
address or directly contact the carrier to seek assistance. If the address
is totally invalid, package may be destroyed or returned to sender. In this
situation, you will be charged a penalty that may include, but not limited
to extra shipping charges and handling fees.
Changes are not guaranteed until you receive a confirmation from our
customer service.
Do You Ship to Multiple Shipping Addresses?
Each order allows for the specification of only one shipping address. If
you’re purchasing multiple items and wish to have them delivered to
different addresses (e.g., buying an item for yourself and another as a gift
for a friend), it’s necessary to make separate purchases for each item. This
ensures that each item is shipped to the desired address accurately.
Do You Ship to PO Boxes or APO/FPO Military Addresses?
Sorry, at this time we are unable to ship to PO Boxes or APO/FPO military
addresses, so customers need to provide a street address. If a PO Box or
APO/FPO military address is provided, we will contact you for confirmation,
it will delay shipment of the order.
What Should I Do If There is a Serious Delay with My Shipment?
Please contact both the carrier and our customer service to investigate. If
it is confirmed there is an exception (i.e., package lost) or delay will
still last for a considerable time, we are responsible for re-shipment or
refund according to your preference.
Tabitha M. –
I absolutely love it! It’s beautiful and comfortable. The color is lovely as well. It’s just all around exactly what I was looking for. Thank you!
Nora M. –
This couch is pretty awesome! It came out of the box. The gray color looks better in person, modern and fashion. For a couch at this price…worth it!
John V. –
Arrived earlier than expected. Firm, but comfortable, and with some accent pillows to make it cozy so overall so thrilled with this purchase!
Emmanuel –
I am very happy with my purchase, the sofa is exactly what I needed, its look, its quality are top notch
Jean D. –
This is actually a nice couch perfect for my apartment. Its cotton linen, soft comfortable, modern style and I can’t complain.
Steven T. –
Amazingggg! I love this armless sofa so muchh! The sofa is very firm but comfortable. I would definitely recommend this.
Kay H. –
Love love love this couch! Way more than I thought I would. Very comfy, especially in the side seats.
Grace F. –
Very modern stylish couch! I love it! Fits perfectly in my apartment. It was eye-catching.
Isabelle –
Received today, the sofa is great, the suede material is very pleasant, the finish is perfect.
Lance Z. –
I really like it, the color was exactly what I want. Quality is good for the price. Great!
Wayne G. –
Perfect. Reasonable price for a very nice sofa. I am glad I found this.
Léonie –
I am super happy with my couch! Super comfortable and pretty!!
Sigrid S. –
The item shipped on time. I love this modern sofa. It’s firm but comfortable. It fits nice into the space.
Katherine W. –
As advertised- elegant and stylish,. Happy with purchase.
Prudence S. –
Love this couch so comfortable. Looks great
Hélène –
This sofa is very comfortable and it is even more beautiful than in the photos
Timothée –
Corresponds to the description on the site, good quality and very beautiful rendering
Blake W. –
Fabulous couch with nice cushions. We love it.
Quentin –
Everything was perfect and in line with the photo.
Charles –
Excellent sofa, the result is PERFECT!
Thibaut –
Irreproachable! Really comfortable and beautiful!
Vincent –
Great value for money The sofa is as described
Cécile –
Love this couch. It is very comfortable, soft.
Solène –
Super comfortable corresponds exactly to the photo
Les C. –
The color is beautiful and very modern. Love the look.
Théodore –
Product at the quality of our expectations
Félix –
Really at the top!
Apolline –
The sofa delivered is exactly as shown in the photo.
Gustave F. –
Armless design is special and fashion. And it always catches my guest’s eye.
Elisa –
Beautiful design, great quality, whether it’s the fabric or the comfort of the seat.