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83″ King 3-Seater Linen Sleeper Sofa with Trundle & USB Port

$2,399.00$2,699.00

-30%

Unwind in style with our 2100mm Grey Linen Sleeper Sofa! Its sleek design, storage compartment, and easy conversion from couch to bed make it the perfect multi-functional addition to your home.

(167 customer reviews)
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"83" King 3-Seater Linen Sleeper Sofa with Trundle & USB Port"
83″ King 3-Seater Linen Sleeper Sofa with Trundle & USB Port
$2,399.00$2,699.00

Additional information

Material

Linen, Leath Aire

Voltage

100-240V

Color

Beige, Blue, Light Gray

167 reviews for 83″ King 3-Seater Linen Sleeper Sofa with Trundle & USB Port

  1. Carolina M.

    THIS IS SO GOOD ! I recently renovate my guest bedroom and bc with don’t use a lot a Queen Bed I decided try instead this product and I’m more that happy now . The room feels spacious, elegant and modern. Also part of this room as a home office and is great have a couch to relax in my break! Best idea ever.
    The two drawers make things organized .

  2. Verne J.

    The miniature family sofa bed is very easy to convert,which solves the problem of staying with friends. The storage of the bed is very powerful and saves me a lot of space, it can be used as a back up family bed. When I was sitting on it, it makes feel comfortable and durable. The quality of the sofa bed is much better than I thought. It was a good experience after using it and also WeLivingRoom services me well. Thank you!

  3. Oswald T.

    Exactly what I want for our apartment. I was looking for a sofa that provided storage and charging. This gave me all of that. It keeps our living room from looking cluttered and when we pull out the extra footrest, it’s very comfy for my husband, myself and our new baby to relax on.

  4. Max D.

    This sofa bed was so easy to have as either a chair or a bed.Nice fabric and very comfortable,Just right for overnight guests without taking up a lot of space.Easy to reposition.it is excellent for sitting with the bottom extended,sturdy and comfortable.

  5. Hiram B.

    This is a great bed! Nice, heavy, and sturdy. Instructions were great, but it took me awhile to put it together by myself. Well worth the time! Just what I was looking for when my grands come to spend the night.

  6. Elsie R.

    This is exactly what I was looking for. Converting my office to a office/guest bedroom had some challenges. This day bed allows for seating when I have visitors, in the form of my husband, without making me claustrophobic as I work all day. It expands into a bed which is great for when we have our “couple friends” visit.

  7. Primo W.

    Suitable for small space, easy to move, friends can also be a good solution to stay over the problem, solid structure, good quality. And storage space at the bottom.Fast delivery, good service, customer service is very enthusiastic for me to solve the installation of small problems, thank you!

  8. Nailah

    This sofa corresponds exactly to my expectations, the color is superb and frankly the seat is firm and comfortable… I didn’t expect it to be so big, but it fits perfectly in my living room. It has a vintage feel while being modern, but I am not considering turning it into a sofa bed…

  9. Leila D.

    What a sofa! I had been eyeing this one for a while and finally bought it when I moved into my new apartment a month ago. It is holding up well and I still love it!

  10. Maan

    The photo corresponds perfectly to reality. Sofa bed firm as I wanted, comfortable, with three positions, nice finishes for the price. Good alternative to welcome friends for one or two nights.

  11. Marcia A.

    I love this couch. It took a while to arrive but it was worth it. The quality is very good. Very comfortable. I assembled it myself but I recommend two people to make it easier. Great purchase!

  12. Hugo M.

    It is a functional sofa bed, you can sit and lie down, sofa conversion bed simple operation. You need to install it by yourself, check the installation instructions on web or look at the drawings. Love it!

  13. Sandy K.

    We absolutely love this sofa bed. It’s sleek, classy, and has a firm seat. The Linen is gorgeous. We’ve received many compliments on it, but more than that, it fits our living room perfectly.

  14. James Z.

    Assembly was easy and the upholstery on the sides is very nice. The back isn’t super strong but still feels stable. Very pretty frame and great quality. It’s a wonderful addition to my home office/guest room.

  15. Lambert

    Super easy to put together and will be easy to pull aprt when moving. It took me about 2hrs to put it together by myself. I love all the storage space in the chaise and arms! The cushions are not fluffy but I find them comfortable and not overly firm either. Seat depth is nice, love that it is not shallow, can comfortably sit.

  16. Sylvia E.

    Very sturdy and well made. My granddaughter can sleep on the lower lever so she can get used to a “big girl” bed then move to the regular height bed after she no longer rolls off.

  17. Kraus

    The sofa is easy to assemble. It is convenient. The color is great (beige). I am very satisfied with the product. The service, telephone and email contact is fast and competent. I would be happy to order again, next time a different color

  18. Lillian

    Bought as a temporary couch till our sofa gets delivered. Easy to set up and excellent value for money. Very sturdy and well made. One week in and still looking good. Would definitely recommend this futon.

  19. Nancy A.

    Came out great. Love it! Using it for guests. I’m a tall guy (6’ft) and gave it a try, fits me fine! Doesn’t feel cramped or tiny by any means.

  20. Schuster

    I bought the sofa for my holiday home because I needed something very delicate little there. The sofa is optimal! The price/performance ratio is great, we are really satisfied! It is also suitable as a guest bed.

  21. Simon M.

    This is a great product! It’s just what I wanted, and the price was wonderful. The fabric is soft, and the couch is firm but comfortable. Love teh multifunction cute piece.

  22. Dale C.

    I love this functional sofa bed. It is holding up well and I still love it! It is nice and long. It soften up over time as you use it.

  23. Xenia L.

    We purchased this daybed for our office/guest room and couldn’t be happier. The fabric looks and feels high quality. We frequently get compliments from guests about how nice it looks.

  24. Lena B.

    I’m in love with this modern couch! It definitely requires two people to put it together but overall it is not difficult to assemble. It’s a great size for a small living room and perfect for guests to sleep on if they need to stay the night.

  25. Cora D.

    Amazing and very sturdy daybed! Love to just lie down and read a book on it! A great idea when you need extra beds for a guest bedroom:)

  26. Simona B.

    Great sofa for the price! We use this in an office, very comfortable and looks great! Easy to put together. I would would recommend this to anyone!

  27. Effie

    This sleeper is a perfect size and fits great in my spare room. The delivery was super fast and the delivery service was great. Would definitely recommend it.

  28. Susan B.

    Sofa is very nice for the price point. Assembly took about 5 minutes. Would give it 5 stars, as a sofa it’s comfortable to sit on. I put the sofa in a small guest room that will only be used occasionally but didn’t want to take up precious room with a full size bed. I’m hoping its comfortable to sleep on.

  29. Gabriel M.

    Very good and comfortable. We got it in beige and looks great. Does not occupy too much space. Now that it’s assembled though, I’m really enjoying this product.

  30. Eudora M.

    Couch is exactly as depicted and is comfortable. The assembly process isn’t that difficult but when putting on the arms, it may be easier to have an extra person.

  31. Hamiltion T.

    What a sofa! I had been eyeing this one for a while and finally bought it when I moved into my new apartment. Comfortable enough for the occasional nap!

  32. Vicenta

    Good quality and reasonably priced sofa bed that is the right size and upholstery for my study, also for my occasional guest room. I love it!

  33. Uki

    Very comfortable! Needed more room so the pets could join us and this was the perfect solution! Wasn’t too hard to put together either.

  34. Macy

    Received today, very good, nice color, firm as shown, and big. Fully consistent with the photos, comfortable and aesthetic. I like it a lot

  35. Wendy D.

    The third sofa I’ve have purchased and I’m absolutely thrilled with it. It’s a beautiful colour and is firm but very comfy. It’s great quality and looks expensive

  36. Maica

    I was pleasantly surprised by how comfortable it is to sleep on, and the side pockets are a convenient addition for keeping essentials close at hand.

  37. Steward W.

    A perfect way to add sleeping and sitting room in our old farmhouse. Easy to assemble, fits in decor well, comfy place for relaxing or sleeping.

  38. Moser

    Loved this sofa bed! It was exactly what I expected. The customer service was very nice and professional. That was great! Great communication all around. Thank you I will buy other items from WeLivingRoom!

  39. Jeremia

    Such a great sofa bed very solid and comfortable. Plenty of room for 2 to sleep. Can’t wait to have our first guests!

  40. Rosalind

    Perfect! Looks good, is very comfortable, and delivered early with excellent delivery service. Comfy sofa, the bed mechanism is easy to use. Very pleased.

  41. Anabel

    I’ve found the sofa to be surprisingly comfortable for both sitting and sleeping, and the side pockets are great for storing remotes and magazines.

  42. Madeline A.

    Love it! Had a really hard time finding a sofa bed large enough for our needs. The material is great, and it is surprisingly comfortable.

  43. Ives W.

    I absolutely love this sofa. It is sturdy and actually comfortable to sleep on. I suggest you can list more colors to choose from.

  44. Janice C.

    The perfect find for my apartment. I love the beige color, and of course the fact that it turns into a bed! Absolutely perfect for the price.

  45. Stephanie D.

    I love this piece! So clean and sleek looking, perfect for my loft space just as I hoped! Very satisfied with this purchase.

  46. Red H.

    Just what I was looking for to put in the guest room office. Perfect space saver, very easy to convert from couch to bed and back again.

  47. Umed

    Beautiful. Well made, sturdy, I love it. The photos don’t do it justice. Very impressed with the packaging, everything arrived with no damage.

  48. Edita

    This product is perfect for a small two-seater sofa, in a studio for example! In addition convertible not yet tested but practical!

  49. Baldauf

    A nice couch that is also very comfortable and is also a great place to sleep on. A highlight in every room. I would buy again in a heartbeat

  50. Iselle

    Very elegant sofa bed, beautiful fabric quality, beautiful dimensions, it is a sofa in addition to a bed set

  51. Dwight B.

    This crazy couch is actually very handy and had a guest sleep on it as a bed. Comfortable both as a couch and bed.

  52. Zack

    Impeccable condition, easy to install. In line with my expectations. Nothing to complain about. Not yet used as a backup bed but the comfort and aesthetics are there.

  53. Monica

    I am very happy with my convertible sofa bed. It has an attractive design and fits perfectly with my living room decor

  54. Edith

    Very easy to assemble, well packed. Overall sturdy, firm design, modern looks – just hope it now stands the test of time (plus three kids!)

  55. Esther W.

    Just what I was looking for! Easy to assemble….took me 30 minutes. Compliments my rug and just the simplicity I wanted.

  56. Sabina B.

    Love this piece. Easy to put together and looks great. Super comfy to sit on. Perfect addition to spare room.

  57. Vera M.

    Beautiful and functional! My kids love it in their loft! Nice material, easy to clean. Takes 1 to assemble but not difficult.

  58. Duncan D.

    This day bed is wonderful. I love the quality and color and would recommend highly. It is easy to assemble and beautiful as well.

  59. Madlaina

    The mustard color is beautiful and comes out very well in my living room. Very happy with my purchase

  60. Janet L.

    We bought this for my husband’ s home office and it’ s absolutely perfect! Sturdy and relatively easy to assemble.

  61. Jonas E.

    Super comfortable and the description was exact to what it was with the product! Very easy to put together, and durable.

  62. Virginia

    Super comfortable and will be great for guests. The material is beautiful and seems quite durable. It feels quite comfortable. Exactly what I was looking for in size and color.

  63. Perry J.

    Perfect bed for smaller spaces. Sturdy, stylish, and easy to install. Bed is perfect. My daughter loves it.

  64. Elizabeth

    Comfortable, easy to fold out, comfortable mattress big enough for 2 people. Worth the money. Just what I wanted. Highly recommend.

  65. Norton B.

    My wife and I recently down-sized. This makes a great addition to the small room that I’m currently using as a home office that might occasionally need to double as a guest room.

  66. Hamiltion B.

    Really nice because it extends to a double bed. Perfect fit in my guest bedroom. It was ao easy to put together.

  67. Deborah

    Item was easy to assemble, delivered before the delivery date, looks great, and is very comfortable. Thank you WeLivingRoom, I will purchase from you again in the future.

  68. Dependable

    The sofa bed feature is clever and comfortable. Perfect for the studio apartment we’re furnishing. Definitely recommend. Rich grey colour.

  69. Coral H.

    Love! It’s exactly what I wanted and perfect for my home office. It was very easy to put together.

  70. Alexandra

    The storage compartment is quite handy for storing extra blankets and pillows, and the side pockets are perfect for keeping remotes and magazines within reach.

  71. Estrella

    This sofa bed is an excellent product. Its design is very elegant and modern, and it integrates perfectly into any decor.

  72. Norma O.

    Amazing. Best couch I’ve ever had. The color is stunning in person, absolutely love it!

  73. Sansores

    This day bed is wonderful. I love the quality and color and highly recommend it. It’s easy to put together and beautiful too. This was the perfect fit for both our room and our needs, as we frequently use the bed function.

  74. Beryl

    It is perfect! Perfect for my kids to have sleepovers and when we have family visit!

  75. Qadan

    Very pretty and well packed for transport. Very happy with your purchase!

  76. Spring C.

    Beautiful futon for one of our smallest bedrooms. Super comfy when the back rest lays flat. Highly recommended!

  77. Jessica

    It’s very comfortable as a sofa and as a bed, and the storage and side pockets are very useful for storing things.

  78. Vala

    Love this sofa – very versatile, great color (light grey) and fits well in my apartment!

  79. Honey S.

    Love it!! It’ s exactly what I wanted in my daughters room!! And easily to put together.

  80. Roberta S.

    Love it!! Beautiful Fulton, very good quality, fairly comfortable, and easy to assembling. Totally recommend!!

  81. Greimel B.

    Very nice sofa with a special design. Sofa was delivered with minor imperfections. Problem was fixed. Very good communication and responsiveness. Defects were fixed.

  82. Bess

    Very impressed with the sofa bed, although I had to wait 2 months for delivery due to Covid it was worth it very comfortable and colour better than expected.

  83. Wħlter

    The truth is that I am delighted with everything. For an adult this is good as an occasional bed. Good buy!

  84. Estela

    I’m impressed. The grey linen upholstery looks classy and modern, blending seamlessly with my existing decor.

  85. Zosimo

    I searched for a very long time to find this sofa sleeper. Finally have a sturdy sleeper that is comfortable for guests.

  86. Sarah C.

    Amazing sofa. I use this as my main source of sleeping and it’s great.

  87. Myron F.

    Well made daybed. This bed is used in a Mother-in-law room. We use it for the kids play room and nap room. Easy to put together. Nice product. Nice color. Like it.

  88. Jamila

    This sofa bed offers both style and functionality, making it a fantastic addition to any home.

  89. Habib

    Good quality/price ratio. Compliant product. Very happy with my purchase.

  90. Novia G.

    I do like it, it’s easy to open and close. Great size just like we were looking for. Doesn’t take a lot of space in the room, the only think I didn’t like about it the cushion is not as soft as I wanted to be. Overall happy with it!

  91. Mabel B.

    I love this couch! The bed is comfortable and it looks really nice!

  92. Jatinkumar P.

    Very good product and very easy to assemble, packaging also good no damage

  93. Gill J.

    It is perfect!! Fits in my New York living room. Comfortable and modern

  94. Nan R.

    Love it, it’s exactly what I’ve been looking for bed sofa with storage

  95. Marina R.

    Another great purchase from WeLivingRoom! Very comfortable, stylish and affordable!

  96. Madeline P.

    gorgeous sofa bed. i love the beige color it’s so elegant can be assembled by 1 person.

  97. Elvira

    I love it a lot. The extra storage under the seat is a big plus for storing sheets and blankets.

  98. Weissco

    Good quality and very versatile as an extra armchair or bed (mattress). Satisfied with the purchase.

  99. Samantha H.

    Well made and is comfortable to sit and sleep on. I’m fall in love with this cute sofa.

  100. Marcela

    This sofa bed is a great option for those looking for a functional and comfortable product. It’s very easy to convert into a bed.

  101. Alexia I.

    This sofa bed is great for the price. The cushions are a good depth as well

  102. Heman Z.

    Fits great in my 2 bedroom condo. Very practical, love the storage.

  103. Winfred P.

    We love this sofa, color as expected, comfortable, packaged well. Recommended.

  104. Abia

    The Storage & Side Pockets design is everything I have been dreaming for! Great quality.

  105. Ken W.

    It’s firm, but beautiful, functional, and well-made. We’ve used the pullout bed for ourselves and guests several times and it’s very comfy.

  106. Yvette R.

    It was easy to assemble and it’s very comfortable. I would recommend it to anyone.

  107. Rufina

    The grey linen upholstery looks elegant, and the sofa itself is quite comfortable for lounging and sitting.

  108. Fanny T.

    Exactly as described perfect color and great quality.

  109. Gladis

    The fact that it converts into a full-size bed is perfect for accommodating guests. Love it!

  110. Zelozelos

    Perfect product! Great quality and they look lovely in our room

  111. Cash

    Very good quality and a really good sleep bed

  112. Chacha

    Very nice sofa, comfortable and with real style.

  113. U J.

    Absolutely beautiful. Just what we need for the space!

  114. Fadheelat

    Loved it fit very well and easy to assemble

  115. Sherry B.

    It fit perfectly in our small living room. Easy to put together also

  116. Carl G.

    So easy to put together. Would be big enough for one adult to sleep on. Great as a cinema chair

  117. Nancy T.

    I love it it’s so modern and functional

  118. Rafiya

    I was looking for a small sofa for my daughter’s bedroom. This one was coming home right away! It is very comfortable.

  119. Heinz

    So many compliments from visitors. Very comfortable for sleeping and as a sofa. Great if you’re sharing a room or for companies.

  120. Electra

    The material feels durable, and the sofa is surprisingly comfortable to sit and sleep on.

  121. Violeta

    We are so impressed with this sofa. It’s very durable and our children use it a lot. In addition, the folding sofa bed is very easy to install and comfortable. I would recommend it!

  122. A C.

    I love this couch. Its worth what you pay

  123. Colby M.

    Comfy yet stylish; love the look. Sleek yet comfortable.

  124. Jessica H.

    Really nice. A bit difficult to assemble. Looks way more expensive than it was. Great for my daughters one bedroom place.

  125. Hulda G.

    More comfortable than expected! Great compact couch with a full sized pull out bed.

  126. Doreen H.

    Exactly how it’ s looks comfortable and sleek.

  127. Neal R.

    It’s very comfy and the perfect size for my space.

  128. israelneto76

    thinking of buying it looks very good!!

  129. Leonarda

    After searching for a long time, I finally found the perfect sofa bed. It’s very comfortable for both sitting and sleeping, and the fact that it has storage is a big plus.

  130. Denis K.

    Took a bit long but very satisfied!

  131. Tablita

    Small and comfortable sofa despite its small size; ideal for small spaces, I was thrilled to have it once assembled!

  132. Beauty

    Very easy to assemble. Very comfortable bed.

  133. Tess H.

    This is a very cute convertible sofa. I like it because it is not too low from the floor.

  134. Rita

    The convertible feature is convenient for hosting guests, and the storage compartment is a useful addition.

  135. Sean G.

    I’m very satisfied with my purchase of this sofa sleeper.

  136. Herbert A.

    Nice, very firm, good quality and very versatile.

  137. Renee R.

    A little firm but will settle in nicely in the lounge. Great fabric and colour.

  138. Jane D.

    This was the perfect fit for both our room and needs as we frequently use the bed function.

  139. Veronica

    I am so impressed! The couch is comfortable and the sofa bed looks nice. The delivery was perfect and the sofa was properly packaged. It doesn’t take up too much space.

  140. Doreen G.

    Easy assembly only took like 1 hr. Its just right and Comfortable!

  141. Natalia

    The high-density foam is very soft and supportive, and the modern design makes it a great addition to any space.

  142. Rocio

    The storage compartment underneath is a great feature for storing extra bedding or other items.

  143. Marcus I.

    It’s very comfortable. The delivery men were were kind and helpful I’m glade I made my purchase with WeLivingRoom.

  144. Isabela

    This type of design is very convenient, placed in the room, sometimes you want to watch a movie and extend it. Highly recommended!

  145. Marciana

    This sofa bed is a great option for those looking for a comfortable and practical product. I would definitely recommend it to anyone looking for a functional sofa bed!

  146. Madeline

    The sofa bed of impeccable quality seems to be able to last a lifetime, nicely packaged, fast delivery

  147. Bernarda

    I bought a sofa bed for my small apartment and it was the best decision I ever made. I definitely recommend it for those who need extra sleeping space.

  148. Sandra

    This sofa bed is very comfortable and easy to use. The conversion to bed is very simple. In addition, its design is very elegant. I really like it.

  149. Mick H.

    This sleeper sofa has been very handy to have in the guest room. It does not use up as much floor space and many other convertible couches do.

  150. Mike N.

    Good size, nice color. Good for guest sleep needs!

  151. Xylona

    This small 2-seater convertible sofa is very pretty, comfortable and thanks to its small dimensions fits perfectly into the bedroom of my son who loves it.

  152. Elena K.

    More firm that we think and as a bed very low need put some mattress but quality is good.

  153. Viviana

    We ordered this couch for our guest room/office. It’s very firm and comfortable. I would recommend this product to anyone who needs a smaller but comfortable sofa.

  154. Lidia

    My sofa bed has been a salvation for me on many occasions. With this sofa bed I always have a place for my friends and family to stay when they come to visit.

  155. Viola

    I bought a sofa bed for my guest room and it has been very useful. My guests have found it very convenient and easy to use.

  156. Veromca H.

    Futon is great .As described. For installation make sure you have extra pair of hands, but it was east to put together .We love it for our office area.

  157. Salvia

    This sofa bed is very versatile. I have used it to host family and friends. I couldn’t be happier with my purchase!

  158. Paschke

    As a small emergency solution, in case a friend or relative comes, for one or 2 nights, no problem. But you should remember that it is not a bed, but still a sofa, so sleeping for long periods of time is not so bad. Nevertheless, I will recommend it to others, which has already happened. Great product

  159. Eden H.

    Lovely colour and texture but a lot firmer than I would have liked. Beautiful sofa, very happy with it.

  160. Stanford W.

    It is a little bit bigger than I thought so I like that. The pull out bed is a decent size. Fit up to three people….looks like a standard size bed.

  161. Dalair

    This is a great sofa for a small space or apartment. The fabric is high quality. The back cushions are removable. The sleeper function is comfortable for 2 adults.

  162. Fabrico

    Small scratch but overall nice product.

  163. Sansories

    This is exactly what I was looking for. Turning my office into an office/guest bedroom had some challenges. This day bed allows me to sit when I have visitors.

  164. Reichert

    My daughter loves this sofa bed. It’s a lot nicer than I thought it would be. It looks durable and the fabric is nice. You sit or lie comfortably on it.

  165. Walterio

    I have it for guests and I wanted it not to take up much space and for the price it has I really couldn’t be happier. IT’S GREAT!!!

  166. Jasmine G.

    The fabric is strong, but the cushion material is extremely firm, and the bottom can be difficult to pull out at times. It is still a wonder sofa to place in a small office or an extra room. I recommend adding a pillow top for guests when you need to use it as a bed

  167. Aurea

    I am impressed by the quality of this sofa bed. It looks like it was built to last. The fabric is durable.

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  4. Abandonment of goods will incur a disposal fee for waste management.

What Should I Do When I Received a Damaged Item?

  1. Upon receipt, please kindly sign the word “damaged” on the proof of delivery (for freight shipping) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.

  2. Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.

  3. All product issue inquiries may need to inform us within 14 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 14 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

  4. Please note that we do not cover the repair fee if unauthorized handyman services were hired.

  5. For orders with fragile items like marble tabletops, bathtubs, ceramic sinks, etc., please inspect the contents upon delivery and record an unpacking video. If any damage occurs, contact our customer support immediately. We’ll expedite returns/exchanges for a quick resolution, minimizing any inconvenience.

What If My Order Shows as Delivered But is Missing?

There are a few steps you can take, better within 24 hours after your item shows as delivered:

  1. Confirm your shipping address.

  2. Check mailbox and other entrances to your home.

  3. Check if someone else from your household or a neighbor accepted the package.

  4. Check around your home for delivery attempt notice.

  5. Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.

  6. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.
    If it has been 24 hours or more since the delivery notification and you still haven’t received the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed “missing”, we are responsible for re-shipment or refund according to your preference.
    All missing item inquiries may need to inform us within 3 days of receipt, otherwise, after-sales inquiries after 3 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

Can I Change My Shipping Address After Placing an Order?

Carefully review your shipping information for accuracy before submitting your order. Once an order is placed, shipping address cannot be changed online. When you need, first of all, please check the status of your order.
Pending: You can just leave it alone and place a new order.
Shipped: It depends on the carrier’s service. Some carriers offer address change service by charging additional fee. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to check the possibility. Note that country cannot be changed, success or not depends on carriers, additional address change fee will be at customer’s expense.
If unfortunately, the carrier who delivers your order doesn’t offer address change service, please manage to receive your order at the original shipping address or directly contact the carrier to seek assistance. If the address is totally invalid, package may be destroyed or returned to sender. In this situation, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.
Changes are not guaranteed until you receive a confirmation from our customer service.

Do You Ship to Multiple Shipping Addresses?

Each order allows for the specification of only one shipping address. If you’re purchasing multiple items and wish to have them delivered to different addresses (e.g., buying an item for yourself and another as a gift for a friend), it’s necessary to make separate purchases for each item. This ensures that each item is shipped to the desired address accurately.

Do You Ship to PO Boxes or APO/FPO Military Addresses?

Sorry, at this time we are unable to ship to PO Boxes or APO/FPO military addresses, so customers need to provide a street address. If a PO Box or APO/FPO military address is provided, we will contact you for confirmation, it will delay shipment of the order.

What Should I Do If There is a Serious Delay with My Shipment?

Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception (i.e., package lost) or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.

General Return

You have the flexibility to request a return within 30 days from the date of receiving your purchase if you are dissatisfied with the product. However, it’s important to note that you will be responsible for covering the return or exchange expenses unless there are quality issues with the item. To facilitate a general return, it is necessary to maintain the original packaging, and for additional guidance, you can refer to the "Why Should I Keep the Original Packaging?" section.

  • In brand-new condition

  • Uninstalled and/or non-assembled

  • Unused, no pieces missing

  • With original tags and original packaging

Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier’s website instead of the entire order. We would not accept if the item(s) are marked delivered greater than 30 days when you initiate the return.

Certain Products Are Not Eligible for Returns:

  1. Clearance items

  2. Customized items

  3. Offline purchase (items or parts not listed on our website)

  4. Items marked “Non-Returnable” on the product page

  5. Assembled or disassembled products

  6. Without original packaging or serious damage to the original packaging
    Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.

What you need to know before you start a general return:

  1. Preserve Original Packaging:
    Please kindly DO NOT discard any original packaging or wrapping materials from the item(s) you received.

  2. Repackaging Requirements:
    You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier.

  3. Non-Refundable Additional Services:
    Any additional service on the order will NOT be refunded for the general return, including expedited delivery fee, doorway drop-off, room of choice drop-off and white glove delivery.

  4. Photo Documentation for Assessment:
    At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.

  5. Return Shipping Cost Responsibility:
    You would need to cover the return shipping cost if there are no quality issues involved.

Concealed Faulty or Damage

Please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
For large or fragile items in your purchase, we highly recommend recording an unboxing video. This not only safeguards your rights but also expedites our process for handling returns or exchanges in case of damage.

You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem.

All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

Please note that we do not cover the repair fee if unauthorized handyman services were hired.

Obvious Shipping Damage

If a shipment arrives at your door with obvious shipping damage, please immediately inspect the items and check their condition. With obvious damage on items themselves, please refuse the specific package, and clearly mark down the damage situation when signing any paperwork. If the carrier denies your refusal and insists on you accepting the shipment, please document the series of events (package damage, item damage, not being allowed to refuse, etc.) on all paperwork and take photographs. If you accept the goods without noting the circumstances, the carrier might refuse to address the damages caused during transit.

  • Photograph the whole process, the damage, all packaging material and paperwork.

  • Note any damages on the carrier delivery receipt or contact the carrier to submit a damage claim.

  • Reflect to our customer service by including the order ID, the item number & Qty of the damaged item(s), the claim number, providing pictures/videos evidence clearly showing the damage and all packaging material and paperwork.

  • If you accept the package, please DO NOT discard the damaged product or the packaging. Typically, the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time.
    Please note that if you attempt to return the damaged item without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.

WeLivingRoom is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

I Received a Wrong Item

If you believe you have received the wrong product, please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact customer service immediately, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the wrong item(s), provide pictures clearly showing the wrong item. The wrong item must be returned in original packaging, WeLivingRoom will be responsible for the return shipping cost. You can exchange it for the correct one or request a full refund.

WeLivingRoom is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incorrect goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

How Soon Will I Receive My Refund?

If we cancel your order, we will refund you within 3 working days.
If you apply for a return refund, when we receive your return, we will refund you within 5 working days after receipt and inspection.
The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.
If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit.
Please do not request a chargeback from your credit card company during the return process. Due to the time it takes to resolve chargeback disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.
If you originally paid with PayPal account balance, you could find the refund right away in your PayPal account.

Why Should I Keep the Original Packaging?

Due to the nature of our products, whether it be large furniture or other smaller items, they are often in the heavy or delicate categories. Our packaging is specially made to cater to each individual item. They are rigorously tested to ensure they can withstand most kinds of incidences in transportation. Any self-packed items by the customer will have a high chance of being damaged on the way caused by flimsy materials or improper techniques. That’s why we don’t generally allow any returns without their complete original packaging. In a way, this also prevents lots of potentially wasted efforts and protects the customer’s interest.