WeLivingRoom ships all around the globe, covering North and South
America, Europe, Asia, Africa, Oceania, and so on. Along with the largest
and most trusted global courier delivery services, such as UPS, FedEx, and
USPS, we ensure that your package arrives at the destination safely.
Do I Need to Pay For Shipping?
Usually free delivery is available in most areas.
If your area is a remote area, our team will contact you after you place the
order to confirm the shipping surcharge before starting to process the
order.
What Countries or Regions Do You Ship To?
Regions currently available for shipping.
North America:
United States
Canada
Mexico
Europe:
Germany
Sweden
United Kingdom
France
Netherlands
Portugal
Switzerland
Slovakia
Spain
Italy
Greece
Asia:
Japan
Singapore
Oman
Qatar
United Arab Emirates
Saudi Arabia
Hong Kong
Oceania:
New Zealand
Australia
How to Estimate the Delivery Date?
Pre-Order: You can find the Estimated Delivery Date
instructions on each product page.
Post-Order: Visit the order link in the order confirmation
email we send for the latest order status. We will send you a shipment
notification email with tracking information once we have shipped your
order.
Please note:
-
If you need Expedited Shipping Service, please contact our
Customer Service.
- Deliveries are not typically made at weekends or on holidays.
How to Track the Package?
Once an order has shipped out, we will send you a Shipping Confirmation
email that includes the tracking number and the carrier. Just go to the
carrier’s website and use the tracking number to track your package.
You can also use the email address and order number via website "Track Order via Login" or "Track Order via Order ID" to
check the tracking information.
Should I Pay Taxes?
While additional taxes are generally not applicable, it’s important to note
that specific categories of items may be subject to state taxes. If mandated
by your state, we are obligated to collect sales tax on relevant items.
How Does Shipping Work for Oversized Items?
Oversized items are large products including most furniture, bathtubs, sofa,
bed, TV-cabinet, big table sinks etc that must ship by Freight Outside Home
Delivery Service due to size or weight.
Delivery of oversized items is limited to the first accessible dry area
outside the home. The truck driver is responsible for delivering the goods
to the agreed-upon location. Customers are required to provide their own
warehouse equipment for unloading, or arrange for additional assistance from
capable adults to transport the items into their homes.
Carrier will call you 24-48 hours prior to delivery to arrange a delivery
time that will vary depending on the freight carrier’s schedule. Whatever
information you can give during the phone call will be given to the driver
to make the delivery easier for them and for you.
Inform the carrier if you have any circumstances that could affect the
delivery (additional fees may apply):
-
Very narrow driveway
-
Dead-end street
-
Ferry for island locations, etc. (fees may apply)
-
The driver will need to park in a particular place
-
Delivery to a side door or garage entrance
Under what circumstances do I need to pay additional shipping charges?
Additional delivery charges may apply under the following circumstances:
-
Requesting a change of delivery address after the shipment has been
dispatched.
-
Failure to accept delivery within 5 business days of the initial
delivery attempt by the shipping company may result in daily storage
fees.
-
A second delivery attempt is necessary due to customer non-compliance or
rescheduling, requiring payment for the second delivery.
-
Abandonment of goods will incur a disposal fee for waste management.
What Should I Do When I Received a Damaged Item?
-
Upon receipt, please kindly sign the word “damaged” on the proof of
delivery (for freight shipping) and inspect your purchase and notify us
of any missing parts, faults, damage or incorrect items immediately.
-
Please kindly keep the original packaging, which is essential. You are
advised to contact our customer service within 48 hours of receiving
your items if there is an issue with the product. such as the lights not
working when fitted, faucets leaking while installed, and damage to
furniture after opening, please make sure to take some pictures or a
quick video demonstrating the problem. Providing pictures of the
product, the packaging and the labels on the outside will allow us to
greatly speed up the process for you.
-
All product issue inquiries may need to inform us within 14 days of
receipt along with the three types of pictures mentioned above,
otherwise, after-sales inquiries after 14 days of receipt might be
affected negatively due to uncertain factors outside of the time frame.
-
Please note that we do not cover the repair fee if unauthorized handyman
services were hired.
-
For orders with fragile items like marble tabletops, bathtubs, ceramic
sinks, etc., please inspect the contents upon delivery and record an
unpacking video. If any damage occurs, contact our customer support
immediately. We’ll expedite returns/exchanges for a quick resolution,
minimizing any inconvenience.
What If My Order Shows as Delivered But is Missing?
There are a few steps you can take, better within 24 hours after your item
shows as delivered:
-
Confirm your shipping address.
-
Check mailbox and other entrances to your home.
-
Check if someone else from your household or a neighbor accepted the
package.
-
Check around your home for delivery attempt notice.
-
Contact the carrier (FedEx, UPS, etc.) with your tracking number to
start a claim.
-
Sometimes carriers communicate delivery prior to arrival, so we suggest
waiting 24 hours.
If it has been 24 hours or more since the delivery notification and you
still haven’t received the product, please contact our customer service
and provide the claim number for additional assistance. If the shipment
is confirmed “missing”, we are responsible for re-shipment or refund
according to your preference.
All missing item inquiries may need to inform us within 3 days of
receipt, otherwise, after-sales inquiries after 3 days of receipt might
be affected negatively due to uncertain factors outside of the time
frame.
Can I Change My Shipping Address After Placing an Order?
Carefully review your shipping information for accuracy before submitting
your order. Once an order is placed, shipping address cannot be changed
online. When you need, first of all, please check the status of your order.
Pending: You can just leave it alone and place a new order.
Shipped: It depends on the carrier’s service. Some carriers
offer address change service by charging additional fee. With all of this in
mind, we still do understand that sometimes you want to ask us to try, so
you may contact Customer Service to check the possibility. Note that country
cannot be changed, success or not depends on carriers, additional address
change fee will be at customer’s expense.
If unfortunately, the carrier who delivers your order doesn’t offer address
change service, please manage to receive your order at the original shipping
address or directly contact the carrier to seek assistance. If the address
is totally invalid, package may be destroyed or returned to sender. In this
situation, you will be charged a penalty that may include, but not limited
to extra shipping charges and handling fees.
Changes are not guaranteed until you receive a confirmation from our
customer service.
Do You Ship to Multiple Shipping Addresses?
Each order allows for the specification of only one shipping address. If
you’re purchasing multiple items and wish to have them delivered to
different addresses (e.g., buying an item for yourself and another as a gift
for a friend), it’s necessary to make separate purchases for each item. This
ensures that each item is shipped to the desired address accurately.
Do You Ship to PO Boxes or APO/FPO Military Addresses?
Sorry, at this time we are unable to ship to PO Boxes or APO/FPO military
addresses, so customers need to provide a street address. If a PO Box or
APO/FPO military address is provided, we will contact you for confirmation,
it will delay shipment of the order.
What Should I Do If There is a Serious Delay with My Shipment?
Please contact both the carrier and our customer service to investigate. If
it is confirmed there is an exception (i.e., package lost) or delay will
still last for a considerable time, we are responsible for re-shipment or
refund according to your preference.
Stephanie L. –
This stylish couch stops people in their tracks when they enter our home. It has a nice rust color that leans more orange than brown. The velvet was easy to clean when my toddler spilled yogurt. My only gripe is the comfort of the cushion, but given the price point, I wasn’t expecting luxury comfort.
Yamei S. –
This is very modern and sturdy couch, love the color (although it is darker blue than the picture). I gave 4 stars is because of some scratches. But the company has excellent customer service. They take their customers concerns seriously.
A C. –
I ordered with some trepidation, but I have never had such great customer service online. Communication was clear and prompt. Responsiveness was great. The sofa arrived early. The quality is great, especially for the price. Material is lovely and it is sturdy The orange is a brighter than I saw on my computer screen, and the seat is stiff, which some people might like (my neighbor found it comfortable). Also, the bottom cushion is not removable. It didn’t work in my room but I couldn’t return it because I didn’t keep the original packaging. That provision is clear in the sales agreement, but I simply missed it. Customers might want to remember that before discarding the packaging. But customer service was responsive and they were as accommodating as they could be. I absolutely will be buying from WeLivingRoom again.
Thompson –
The velvet is so soft and the actual seats are quite deep. The cover for the back cushions and small round cushions are removable. It makes a good sturdy sofa bed – though I would cover it with a bed sheet to help make the fabric last longer.
Ulrich –
I waited 2 weeks to write a review. So far, the quality is decent. It looks stylish and beautiful. This sofa goes well with my chairs. Just what I was looking for to complete my living room.
Frck –
Beautiful quality of the materials, the color is superb and the sofa itself very beautiful! Sits comfortable, and ages very well after a year of intensive use, it has not moved. Of course you have to maintain the cushions from time to time by typing them!
Gertha –
I love my sofa. It defines the room and everything around it. It is not a conversation piece it is the conversation when anyone lays their eyes on it. The color is rich and vibrant and it is shockingly beautiful. It’s firm and sturdy and perfectly made to last.
Xia –
The upholstery is very soft, the color is exactly as I wanted, the seat is perfect for my taste neither too firm nor too soft, and the design is very nice. I am delighted with this purchase, we will see how solid it is over time.
Bertha –
Fast shipping and just in time for a large family visit! My new German Shepherd puppy somehow managed to shred an entire couch while I was at work one day. Yes, she’s lucky I love her! Any-who, I was in a hurry to find a couch that matched my black love seat in time for a planned family reunion 3 weeks away. I found this one and at such a great price I decided to order it. It arrived just in time and even though it didn’t match perfectly, it was actually nicer than my previous couch. Although it weighs more than an elephant (so sorry to my shipping person who managed to carry it up my front porch stairs while I was at work), the couch is extremely easy to assemble and very comfortable. So far the puppy seems to love it as well so maybe she won’t shred this one (fingers crossed!).More
Santurio –
The sofa is a little darker than in the photo, but it’s still beautiful. The customer service is EXTREMELY incredible. I will continue shopping at WeLivingRoom because of the excellent customer service and quality products.
Lorenz –
Trendy and chic sofa Very nice quality. The brewing paint is good and warms the room. This sofa is really comfy. Nice quality. I thought it was going to be too big but it was a perfect fit. Love it!!
Baumann –
I thought for the price, this piece might not be convenient. I was really wrong. It is well made and easy to assemble. I’m renovating my back room and it’s absolutely perfect. Love the brown.
NOEMIS –
This sofa is a total happiness. The color royal blue is beautiful and bold. The gold legs gives a complete look. The velvet fabric is soft and smooth. Firmness of the sofa is simply just right. Very well made.
Löffler –
Love this sofa, got it for my mom. She always wanted a formal sofa for her living room to match her coffee table in white. Stylish and elegant My senses are always so good.
Motley –
Ordered with fear online as not being able to try before buying. But what a relief! It arrived promptly and assembly was easy. It looks amazing, colour is brilliant and most of all, it feels comfy.
Maieu –
Centerpiece of my living room, it makes an impact, everyone loves it. High, firm and comfortable seat Delivered as expected, well packed, quite heavy. Fully satisfied after 1 month of use.
Wendland –
Very good value for money, impeccable workmanship, fast delivery. And the best thing is I finally have a couch that can accommodate my 1.88 m in full length. Great furniture to relax in.
Joanna –
Absolutely love how songs and soft the material is. The delivery came a little bit early but turned out okay. Very easy to put together. My husband did it all by himself.
Cecilia P. –
Just started furnishing my place and this is my staple piece! I love this couch so much! My favorite buy, and it has amazing qualities. Looks more expensive, firm, and chic!
Iv. –
The velvet is really plush unlike others I got samples of. It’s really comfy and you can lay out and really relax on it. Can’t recommend it enough. It�s great.
Upton –
I love this sofa! It’s very comfortable! Leans back in a supine position very comfortably! Yes I would recommend this purchase! I was able to put the sofa together easily!
Santucho –
It’s an impressive sofa. We have the little love seat. With a very elegant look, it enhanced our apartment. It was easy to assemble. It’s affordable for what you get.
Bethsabe –
I bought this in bronze and I get so many compliments for it. So cute, so elegant and of incredible quality. And it’s incredibly comfortable and it looks beautiful.
Ingram –
The sofa looks great. It’s firm which some people might not like but we were looking for something like that to make sure it’s comfortable as a bed.
Edwina –
Perfect condition and very good material. It looks impeccable and is very comfortable. The sofa has been delivered within a few days after ordering it online. Thank you very much!
Francisca –
AWESOME! This couch is beautiful. So well made and comfortable. It comes with pillows shown! I have never had such a beautiful sofa. It’s worth the price and the wait.
Dionisia –
The bronze color is exactly as shown in the photo. Very nice velvet. It looks great and gives a very modern look to the living room.
Thierry –
I love this sofa, I really liked the model in the photo and I was not disappointed after delivery, it is very qualitative.
Niria –
We ordered sofas how thrilled we were with the purchase. They are super comfortable and look great in our new contemporary home.
Berta –
Love the couch!! Heavy and very firm to sit on. It looks great in my living room. The customer service was wonderful!
Corey D. –
Love it! Had a really hard time finding a sofa large enough for our needs. My partner is 6′ 2″ and can lay down without curling up.
Strasser –
The sofa is amazing! I picked it up for my law firm and it is an absolute eye-catcher! Beautifully soft and cozy – very satisfied!
Betiana –
I am very impressed with the great attention to detail. It looks great, it’s comfortable and big enough to lie on it.
Flor –
It’s such good quality. This is my first time ordering furniture online, and it was a great experience at first. It’s worth the money.
Dennis –
Very happy with my purchase, the sofa is very pretty, a bit heavy and but really elegant. It seems to me to be of good quality.
Kreß –
Very nice comfortable sofa love it I’m so in love with the and so stylish and elegant at the same time I like the details.
Brunner –
This is an ideal sofa for the space I have. I like the firmness of the pillow, which makes it comfortable to sit on.
Cheryl –
The couch is gorgeous and it came within two weeks with fantastic packaging. I am disappointed that the Blue Velvet is Navy versus Teal Blue.
Diana –
Good quality, very comfortable, unique shape and modern too. The color is bronze and it is made of velvet, very soft. Highly recommended for everyone.
Wakapa –
I received this item last week. I am very satisfied with the model, the design is super nice. Quality at the rendezvous.
Ben –
We needed some sofas for our new home and decided to go with these and the loveseat they are very easy to assemble and comfortable.
Victoria W. –
We absolutely love this sofa. It’s sleek, classy, and has a firm seat. The velvet sheen is gorgeous. We’ve received many compliments on it.
Church –
This large velvet beauty has lightened up my life, the colour is gorgeous and looks great in the room, it’s comfortable and perfect quality!
Eugenia –
It’s firm yet comfortable. Very elegant and beautiful. Very satisfied with the purchase and customer service. It’s worth the wait!
Stuart –
Great sofa, good size – It is what we were looking for. Seems solid, the velvet fabric is quite shiny. We love it!
Ethel –
Great buy! The color is just right and very comfortable. It gives the room an elegant look! It’s absolutely beautiful.
Alvis –
This item is exactly as described, very simple and easy to install and very cozy. I highly recommend for this item. Thank you.
Bart –
Great couch. Super easy to put together. Definitely heavy. Not a one person job to get it in the house. Worth every penny.
August P. –
Perfect size for my apartment. The perfect find for my apartment. I love the bronze color, outstanding! Absolutely perfect for the price.
Etelvina –
Perfect sofa! I love it as seen in the photo. It’s soft and luxurious! Absolutely beautiful! Very sturdy and well made.
Timmermann –
The color matches the photo and the sofa is very cozy. Friends and acquaintances also find it very nice.
Baird –
Amazing sofa, exactly what we were looking for. Easy to assemble, comfortable and solid. Also lovely color, highly recommend this product.
Denis –
Very luxurious-looking sofa, I love it! It has a mid-century modern style, classic for sure. Very good quality.
Walta –
Firm and soft comfort at the same time, we tested lying down, sitting, sitting, straight, crooked… we are perfectly settled in each place!
Lipp –
I’m very much at peace. Very well made and the material is very nice. It’s exactly as shown in the picture.
Landwehr –
Really nice and comfortable sofa. I’m really happy with it. Are bigger than it appears in the pictures.
Mundt –
The sofa looks very high-quality and feels cuddly soft. You can lie comfortably on the sofa.
Julie –
Excellent quality I highly recommend this product!!! Sofa consistent with the description, it is very stylish and comfortable!
Melissa –
Very nice sofa, sturdy and made of quality foam. The dimensions are ideal for my new living room.
Donald –
It was really good and comfortable. I think it is not mentioned in description. But over all experience is good
Sandra C. –
Absolutely amazing. Sturdy , great quality fabric , very soft and also very firm wick is great for a sofa /couch.
Bennett S. –
This couch is so beautiful! Comfy to hang out on more on the formal side, I love it!!
Annie –
Beautiful sofa that fully meets my expectations. Very nice sofa very good quality I recommend
Geneviève –
Very aesthetic and minimalist sofa. Beautiful materials. Quality fabric and frame. Consistent with the photo.
Bishop –
I was very pleased with sofa ,easy set up.Delivery People very friendly, wore. Face masks and gloves
Basil –
I have had this couch for almost a year and I will say that it is quite comfortable.
Harold R. –
The perfect couch for my space! The orange color was spot on! Couldn’t love a couch more!
Flora –
I LOVE this couch! Really comfortable and with a beautiful design and color. Highly recommended.
I L. –
Very good sofa, it is comfortable and has an effect in our living room. Really great!
Virginie –
Very elegant and comfortable sofa. I recommend! Stylish materials and a comfortable seat
Eleanore –
Extremely comfortable. Hoping the longevity of this product will also make it a winner for us!
Edward –
Very comfy, soft and cushy. My family loves it especially my son. Definitely worth the buy!
Myron H. –
Worked out perfectly. Pretty easy to assemble as well. Velvet is soft. Cushioning is firm.
Melcher –
Wow, great quality. Very nice color. It fits very well in the room. Everything was great.
Caesar –
The sofa is very comfortable & I love the fact that it reclines on both ends.
Judith –
Real-time delivery tracking. Well packaged products Product quality
Best –
Very comfortable sofa, fabric is completely soft and comfortable – we are very satisfied
Klassen –
Great sofa, very good seating comfort and even our pet can’t harm this fabric.
Stegmann –
Rarely sat on such a cozy sofa — you don’t even want to get up anymore!
Ley –
Super cozy and very stylish sofa, ideal even for large rooms.
Javier –
Compliant product. Let’s see aging over time. Very happy with my purchase.
Annette R. –
Love my new sofa! great quality and identical to the photos online!
Pane –
Beautiful 3 seater sofa, contemporary and very nice and pleasant
Xenia –
Best couch ever!!! Super comfortable and looks expensive! I love it.
Renate H. –
We absolutely love it.
Wished there were more pillows though.
Joyce –
Great couch! Super comfortable and easy to assemble.
Walpole –
brilliant delivery/ comfort and style. great company
maurice c. –
Beautiful sofa very good seat
Galyna D. –
Nice, very stylish, good quality.
Patricia H. –
Good quality
Paula –
snug